1. Make Contact If you are working in our communities or in Katherine, you must make contact with our local teams upon arrival as a matter of priority. These contact people will provide information about the community and expectations for your work and stay, and can provide resources if applicable.
- Katherine, Assets Coordinator (08 8971 9300) Main Health Centres
- Kalkaringi Health Centre, email@example.com and (08) 8975 0785
- Lajamanu Health Centre, Laj@kwhb.com.au and (08) 8975 0870
- Timber Creek Health Centre, firstname.lastname@example.org (08) 8975 0727
- Yarralin Health Centre, email@example.com (08) 8975 0893 Smaller Health Centres - Bulla, Snr Aboriginal Health Practitioner (08) 9168 7303 (firstname.lastname@example.org) - Mialuni Health Centre (via Timber Creek) (08) 9167 8842 (email@example.com)
- Pigeon Hole Health Centre (via Kalkaringi) (08) 8975 0910 (08) (firstname.lastname@example.org)
2. KWHB Accommodation If you are staying in KWHB provided accommodation, please ensure that;
- You are careful to protect and look after KWHB equipment, facilities and resources and not waste them - You ensure that accommodation is left in the same condition as it is found - If you have any problems with your accommodation, speak to your local KWHB contact
- You maintain high personal standards while staying in KWHB accommodation, including respect for neighbours and local community.
3. Confidentiality and Privacy when working in a Health Centre / Clinical Environment If your work is in one of our Health Centres, or working with clients in our clinical environment, please make sure to ensure the confidentiality and privacy of clients. Please ensure that you;
- Are aware of client’s privacy. Don’t ask personal or health questions in front of family. - Don’t talk to people about anything health related in public places, including in waiting rooms. Don’t sing out to people – go up and talk privately.
- Talk quietly to ensure privacy, even behind closed doors, especially about embarrassing health matters and procedures
- Are careful how you use language to communicate. Make sure you know what is the polite language word and polite way to talk to someone, especially older people. 4. Use of Communicare (Patient Information Recall System) If you are treating/working with KWHB clients in the Health Centre, you may be required to use KWHB’s Communicare System, which is our electronic patient information recall system. Please ensure that you follow KWHB’s Communicare confidentiality requirements and procedures, as outlined by our Communicare External Use Agreement. Download (KWHB Communicare External Use Agreement)
5. Use of KWHB Vehicles If you are driving in a KWHB vehicle, the following guidelines apply;
- Seat belts must be worn by all passengers at all times when driving in a KWHB vehicle. The number of passengers may not exceed the number of seatbelts available.
- Any children under 12 months must be placed in an appropriate child restraint
- The person who has been given control of the vehicle for a specified period is responsible for keys to the vehicle.
- Cars must be locked when unoccupied.
- Fuel is to be added and oil and water levels checked at the appropriate times or when gauges register low levels; the driver of the vehicle will be responsible for these routine checks.
- Ensure that all rubbish has been removed and that the car is left clean and tidy after use.
- The driver of the vehicle will pay for all traffic fines, including parking and speeding fines.
- If KWHB vehicles are damaged or have mechanical problems at any time, you must notify KWHB’s Assets Coordinator (08 8971 9300) as soon as possible
- Drivers should check road conditions prior to a journey at this website - http://www.ntlis.nt.gov.au/roadreport/
- When travelling in a KWHB vehicle, please provide your KWHB contact with an approximate departure and arrival time. When traveling in remote and isolated areas, the driver should provide a contact person at the destination with approximate arrival time. If they have not arrived within two hours of the specified time, the contact person should ring any Senior Manager.
- People traveling more than 300km are encouraged to arrange to be accompanied by a second driver.
- Drivers must at all times allow enough time for safe travel between destinations when making appointments. All driving to and from a destination should occur within daylight hours, preferably between 9am – 5pm. Driving at night, as well as driving at sunrise and sunset hours, is not encouraged. - Under no circumstances should a vehicle engine be run if it has been involved in a rollover or tipped onto its side. If the engine is still running it is to be shut down immediately. The battery charge should be sufficient for satellite phone usage for several minutes.
- A speed limit of no more than 120km/h should be observed on the Stuart and Victoria Highways. A 110 km/h speed limit is in force for the Buntine Highway. Please note some dirt roads in our region are dangerous and you are strongly advised to exercise caution and travel at reduced speeds wherever necessary.
- Drivers in KWHB vehicles are not encouraged to cross water obstructions where it is visibly over the road or path of travel. 6. Taking photos and social media We discourage external contractors from taking photos or posting photos/videos to social media accounts while working in KWHB communities. If you are required to take photos as part of your contract work with KWHB, please keep in mind that the KWHB Board of Directors ask our staff and external contractors to keep the taking of photo/video images in our communities to a minimum. Please always respect the wishes of community members at all times when it comes to taking photo/video images. 7. Cultural awareness and communication When working in remote Aboriginal communities, here are some strategies to assist your cross cultural communication:
• Use communication skills that reflect the particular needs of the people in remote areas, based on gender, culture, age, first language, social status, level of education, health status and
• Elicit the patient’s health concerns in a culturally appropriate way that considers –their
emotional state, state of health social disadvantage, traditional health beliefs and
• Interact respectfully as part of a cross cultural health care team though understanding
the advanced role of the Aboriginal health practitioner and other team members
• Know where to and how to find an appropriate interpreter, if required.
KWHB appreciates you taking the time to become familiar with the above areas prior to your visit.
We hope you have a safe and productive visit to our communities. If you
have any questions, please contact your local Health Centre Coordinator
(as above) or our PHC Operations Officer (08 8971 9300) for further help